MMTree / Technical Support
Technical Support
Help for the MMTree iOS app
Contact
For bugs, purchase issues, iCloud sync, or Mate replies, email:
Please include iPhone model, iOS version, MMTree version, and the steps to reproduce.
MMTree is a journal and reflection aid, not therapy, diagnosis, prediction, or emergency care. If you are in danger, contact local emergency services.
FAQ
Where is my journal stored?
Moments, photos, and trees stay on this iPhone by default. There is no required account. Content is sent only when you consent and request a Mate response, and only the current moment plus limited context is included.
I forgot the in-app password
The password is local to this device. We cannot reset it remotely. Deleting and reinstalling the app will unlock it but erase local data. If you previously saved an iCloud backup, you can try restoring after reinstall.
Face ID does not unlock MMTree
Allow Face ID for MMTree in iOS Settings, or use the device passcode. Face ID data is processed on-device by iOS.
Mate does nothing or asks me to pay
A few Mate replies are free; later replies require the One Mate Response in-app purchase. Check that AI consent is granted, you are on a physical device, you are signed in with a valid Apple ID (or Sandbox account for testing), and the network is available. Payments are handled by Apple. If you were charged but credits did not appear, email us the Apple order ID.
How do offer / gift codes work?
Enter the App Store offer code in Settings and redeem it on a physical device with the matching Apple ID.
iCloud backup or restore failed
Sign in to iCloud, check the network, and enable cloud features in MMTree Settings. Restore replaces local moments, photos, branches, and trees with the selected cloud copy.
How do I delete my data?
Reset Local Library in Settings deletes local moments, photos, replies, branches, and trees, then restores the read-only Life, Lately example. It does not revoke AI consent. Uninstalling the app also removes on-device data.
I cannot add a photo
Allow photo access for MMTree in iOS Settings, then pick only the images you want attached to a moment.
联系我们
遇到无法打开、购买、同步或 Mate 回复的问题，请发邮件：
请尽量附上：iPhone 型号、iOS 版本、MMTree 版本，以及问题出现的步骤。我们会尽快回复。
MMTree 提供情绪记录与反思，不是诊疗、预测或紧急救助。若你或他人处于危险中，请立即联系当地紧急服务。
常见问题
日记存在哪里？
Moment、照片、树木默认保存在这台 iPhone 上。没有强制登录。只有你主动请求 Mate 回复，并已同意时，才会发送当前这条 Moment 和有限上下文。
忘记本机密码怎么办？
本机密码只存在这台设备上，我们无法远程重置。如果无法解锁，需要在设置中删除 App 后重装；本机数据会丢失。若你曾开启 iCloud 备份，重装后可尝试从云备份恢复。
Face ID 打不开怎么办？
请到系统设置确认 MMTree 已允许 Face ID。也可使用设备密码。Face ID 数据由 iOS 在本机处理，不会上传。
Mate 没有反应或提示要付费？
前几次 Mate 回复免费，之后每次需购买「One Mate Response」。请确认：
- 已在设置中授予 AI 同意；
- 使用真实设备（内购无法在部分模拟环境完成）；
- 已登录可用的 Apple ID / Sandbox 测试账号；
- 网络正常。
付款由 Apple 处理。如扣款成功但额度未到账，把 Apple 订单号发到上面的邮箱。
礼品码 / 兑换码怎么用？
在设置里输入 App Store 兑换码并兑换。请在真机上操作，并使用对应的 Apple ID。
iCloud 同步或恢复失败？
请确认 iPhone 已登录 iCloud，网络可用，并在 MMTree 设置中启用云功能。恢复会用所选云版本替换本机 Moment、照片、树枝和树木。操作前请确认你要保留的是云上那一份。
如何删除本机数据？
设置中的 Reset Local Library 会删除本机 Moment、照片、回复、树枝和树木，并恢复只读示例树 Life, Lately。这不会自动撤销 AI 同意。卸载 App 也会删除本机数据。
照片无法添加？
请在 iOS 设置 → MMTree 中允许访问照片，然后只选择你要附在 Moment 上的图片。